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Ordering & Shipping FAQ
Q: How can I contact you? Please visit our "Contact Us" page, where you'll find e-mail addresses to send your questions or concerns. You'll also see an e-mail address to use when you'd like to place an order.
Q: Do you accept PayPal? We accept PayPal from customers in the US with a confirmed shipping address for us to send orders to. If you have a PayPal account but do not have a confirmed address or are not in the US, you'll need to pay via an alternate method, such as a money order.
Q: Can I still use the PayPal buttons even if I'm not in the US? Unfortunately, no, as we do not accept PayPal payments from outside the US.
Q: Some of your stuff doesn't have PayPal buttons . . . .how can I order it? To order anything without a PayPal order button or if you are located outside of the United States, please e-mail us to place your order.
Q: I don't have a PayPal account . . . . do you accept any other kinds of payment? Yes, we also accept the following
forms of payment:
Money orders (U.S. orders) To pay via any of these alternate methods, please e-mail us first to
confirm your order, and we’ll send you instructions on how to send
payment.
Question: What are the shipping charges? Unless otherwise listed with the item description, all items are shipped for FREE within the United States. Some items have a listed shipping cost, for the U.S. only, in which case you'll need to pay that shipping cost. If you’re not in the U.S., please e-mail us to ask about shipping options and costs to your location.
Question: Do I have to pay sales tax? What about customs fees if I'm not in the U.S.? As we’re located in California, all orders shipped within California will be charged 7.38% sales tax. All orders shipped anywhere other than California will not be charged sales tax. However, if you're not in the U.S., you may be subject to customs fees and taxes as we will not falsify customs forms for any reason.
Question: What shipping methods do you use? Should I watch for UPS, FedEx, or the USPS delivery guy? Within the U.S., most orders, including those for single boxes, card sets, statues, busts, figures, and/or individual cards, will be shipped via USPS first class or priority mail. Case orders and other large orders will be shipped via either UPS ground, FedEx ground, or USPS parcel post within the U.S. International shipping options will vary depending on the items being ordered. Please e-mail us for questions regarding shipping outside of the U.S.
Q: Will I get a tracking number for my order? Is everything automatically insured? All shipments include some form of delivery confirmation or tracking, but no insurance is included. Items can be insured for an extra fee (the actual cost of carrier insurance) dependent on the dollar value of your order. Unfortunately, we cannot issue refunds or replacements for lost or damaged items that you choose not to insure.
Q: If I place a pre-order, am I guaranteed to get everything I order? As long as you’ve ordered by the order deadline listed, we’ll have plenty of time to order enough stock to fill your order. However, in the event that a product is either cancelled or oversold by the manufacturer and allocations occur, orders will be filled on a first-in/first-out basis. This means that if you were one of the last customers to place an order with us, your order may not be filled if allocations occur and we don’t receive everything we ordered from the manufacturer. Orders are filled according to the time stamp on your PayPal payment or e-mail order confirmation. So, in order to avoid running into this kind of problem, it’s always best to place your order early, especially on popular items.
Q: If you can’t fill my order, how do I get a refund? If you have paid through PayPal, your PayPal payment will be refunded if we cannot fill your order due to allocations or cancellation. If you have paid via another method and we cannot fill your order for any reason, a refund check will be mailed to you.
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